Trust and Safety

CA BIZNet is designed with safety—both online and off—in mind

Risk scoring

Every CA BIZNet listing is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Secure payments

Our secure platform ensures your money gets to the professional—that’s why we ask you to always deal through CA BIZNet and not deal with someone directly.

Account protection

We take a number of measures to safeguard your CA BIZNet account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.

Community Standards

Security

Spam, phishing, or fraud

You should not make transactions outside of CA BIZNet’s payments system; commit listing fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Authenticity

Misrepresenting yourself

You should not provide a false name or date of birth, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your listings

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing.

Reliability

Breaking commitments

Absent extenuating circumstances, you should not cancel

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive, fail to provide an adequate point of contact , or refuse to participate in our resolution process.